36 Renshaw Street, Liverpool, L1 4EF

Monday - Closed

Tuesday - 11am : 6pm

Wednesday - 11am : 6pm

Thursday - 11am : 6pm

Friday - 11am : 6pm

Saturday - 11am : 5pm

Sunday 12pm : 4pm

Most items will be shipped either the same or the next day (excluding Bank Holidays) . Please read the description of the item before you buy as some of our own products, like Block P Hoodies and Phone cases take longer to dispatch. We recommend using the collection option at checkout when possible, if you are able to collect from our store.

Once you have received your tracking information we have the same information as yourselves, therefore we will not be able to provide you any additional information about when your parcel will arrive. If you need an additional update, please contact Royal Mail. We can not predict the day when you are likely to receive your item.

Yes, we ship worldwide. You'll be asked to pay additional postage costs if you live outside of the UK which will be calculated at checkout.

If you live outside of the UK you may also have to pay an additional import charge, which has nothing to do with ourselves. Please check what an import fee will be for the value of your order before you purchase.

Please ONLY email us if there is an issue with your order. Any emails regarding selling items will be directed to the Instagram DMS. Our emails are for customer support, not to deal with buying and selling. 

If your tracking number isn’t working, please allow 24 Hours for it to update before contacting us. This is because we provide the tracking number to the customer before the item has been collected by Royal Mail, which is why it will usually update within 24 hours.

Every single item purchased will receive an order confirmation email. If you have ordered and can’t see your confirmation email please check your junk and texts before contacting us. Thank you. 

As part of our ongoing commitment to sustainability, and in line with the Sustainable Development Goals we reuse boxes as often as we can to improve our efforts in creating a more sustainable business. 

Yes, all of our items undergo a rigorous authentication process by our team of experts to ensure that all of our products are completely genuine

Yes, we are always buying. We suggest you bring your item(s) in store so we can look at them. You don't need to message us first.

If we purchase from you we will pay you on the spot, either bank transfer or cash whichever method you prefer. We don’t give offers in DMs so you'll have to tell us what you want for your item and we will work out the best deal possible.

Yes, we suggest always selecting the collection option on your orders if you are able to collect from our store in Liverpool city centre. This will ensure you get your order faster than if it's shipped to you as well as guaranteeing it will reach you safely. A small percentage of items don't have the option at checkout to collect in store and are only available for delivery.

Your order will be ready to collect once you receive an email notifying you your item is ready for collection, you can collect your item at any time during normal shop opening hours. (See above)

If you have ordered multiple items in the same order, don’t be alarmed if they are not all shipped together. Some of our products have longer lead times than others. Please check the product description for information on shipping on BlockP products. 

If you have typed your address wrong on your order, please email us to let us know. We will refund you for your item, and you will have to checkout again with the correct address.

We currently use Royal Mail to deliver our parcels.

Special delivery is an optional service which insures your item in case of any loss during transit. It's the quickest shipping method we offer.

Standard shipping (Uninsured) method means your item will not be insured in any cases where parcels may be lost during transit

We recommend selecting special delivery for your order as this means you will be refunded in a rare case of your parcel being lost in transit.

We offer returns or exchanges within 14 days of purchase. The item must be returned in the exact condition it was originally sent in. The item can't smell of smoke!

Good question! We suggest that any trainers that are older than 7 years old are to be worn at your own risk, and if the item(s) become defected within your possession you will not be entitled to a refund.

Yes, you will need to pay postage. We recommend posting with Royal Mail Special delivery to ensure it arrives with us. You will also not receive a refund of your original postage cost unless it's a fault by ourselves, even if your postage cost was free it still costs us to post.

No. Under no circumstances can you return an item if it has been worn/used. As stated on the Government website, we have the right to refuse a return, but we only do so where we feel it's necessary. More Info Here

If you have bought an item of sportswear from us (e.g a jacket or t-shirt) you will be refused a refund if you have taken the tags off the item. This is the same for our Block P clothing as we aren’t able return the item to our manufacturer if it has no tags. If the item arrives to you and is faulty, you will of course be entitled to a refund as long as the tags are still attached and the item has not been worn.

When placing an order, you may choose to have it delivered to a safeplace (such as a porch, bin, shed, or neighbour) if you're not home.

Please note that by selecting a safeplace, you are accepting full responsibility for the parcel once the courier confirms it has been delivered to your chosen location.

We work closely with our delivery partners to ensure your order arrives safely. However, if the parcel goes missing after being left in your safeplace, we are unable to refund or replace the item, as the delivery was made in accordance with your instructions.